BROOKSTREET SMART HOTEL APP
-IoT WEARABLE AND UX/UI DESIGN-
Brookstreet Hotel in Kanata, Ontario was looking for a smart hotel solution utilizing sensors implemented throughout the building to collect and distribute data to offer guests a more personalized and comfortable experience.
A student competition was created to come up with use case scenarios and to create a demonstrator sensor product that would collect data.
End Goal: To create an IoT demo-ready wearable solution to solving common issues found in hotel experience use case scenarios.
CLIENT: BROOKSTREET HOTEL IN PARTNERSHIP WITH AKENDI, IBM AND WIND RIVER
PROJECT DURATION: 6 WEEKS
UX/UI DESIGN: KAYLA BOWMASTER
DEVELOPMENT: MIRA VRBASKI, FILIP MATIC AND DANILO VUCETIC
Frequent travellers such as business professionals frequently stay in hotels as they travel, and each hotel is different—the lighting and temperature settings, the method of gaining access to guest rooms and hotel amenities, and they ways in which to pay for additional services such as dining in the restaurant and amenities. The need for consistency is something to be desired for one who spends a lot of time travelling. A wearable paired with an application to control these things to the wearer’s desired preferences would be the ideal solution.
Research was conducted to thoroughly understand the primary target audience to create the most accurate hotel stay use case scenarios. It was determined that this user is between the ages of 28-55, is university educated with a Bachelor's or Master's Degree, and is a traveling business professional; CEO, manager, government official, consultant, etc. The user often travels often and alone for business purposes, and finds themselves staying at multiple hotel chains in various cities.
PRIMARY USE CASE SCENARIO
The frequent business traveller leads a hectic lifestyle, travelling often and solo for business purposes, and working long hours. As a frequent guest to various hotels, the user is often frustrated with the wide range of temperatures and light settings in each different hotel room. Often the guest is checking in late, and wants to avoid spending too much time at the check-in desk; he or she is eager to unpack their things and get some much needed rest and relaxation.
The final design consists of a navigation drop-down menu would allow the user access to the following hotel services and amenities: Front Desk, My Room, Room Service, Restaurant & Lounge, Spa & Amenities, Transportation, Payment, and Events & Entertainment.
Since the primary goal of the app was to give the guest the ability customize room preferences, much of the design was focused on the following: lighting and temperature adjustment and the ability to view on-site transaction history.